June 6, 2023

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Unlocking the Secrets of IHG Merlin: A Guide for Hotel Employees

Introduction to IHG Merlin

Are you a hotel employee working for IHG hotels? Do you want to unlock the secrets of maximizing your benefits and enhancing your career growth? Look no further, as we introduce you to IHG Merlin – the ultimate portal designed exclusively for employees of InterContinental Hotels Group. With this guide, we’ll walk you through everything that is IHG Merlin – from its features and benefits to how it can help boost your career prospects. So, gear up and get ready to unravel the mysteries of IHG Merlin!

What is IHG Merlin?

IHG Merlin is a valuable online platform that provides access to various tools, resources and information for the employees of IHG hotels. The platform aims to help hotel employees improve their skills, knowledge and performance by providing them with relevant training programs, job aids and other resources.

Through the IHG portal, employees can access a wide range of features such as learning courses on specific topics like customer service or revenue management. This allows them to develop new skills or enhance existing ones. Additionally, they can also obtain updates about company news and policies which helps them stay informed about changes in the organization.

IHG also serves as a communication hub where hotel staff can connect with each other across different departments and locations. It fosters collaboration among teams through its messaging system and discussion forums. Moreover, it offers an opportunity for recognition for good work through its reward system.

IHG Merlin is an essential tool for any employee working in an IHG property as it empowers them with all necessary information needed to excel at their job while creating a sense of community within the organization.

The Benefits of IHG Merlin

IHG Merlin is not just a simple platform for hotel employees, but it also provides numerous benefits and perks. One of the biggest advantages of using IHG is its comprehensive training programs that enable employees to develop their skills and knowledge. With these trainings available 24/7, employees can access them anytime anywhere.

Another advantage of using IHG is the ability to communicate with other colleagues from different hotels worldwide. This way, they can share their insights, best practices and learn from each other’s experiences. The platform also offers an organized database where users can find essential information like booking procedures, internal policies and guidelines.

Moreover, IHG enables employees to access exclusive discounts on travel accommodations around the world when traveling for leisure purposes. These discounts are not limited only to accommodations but extend to dining options as well.

By using IHG regularly and completing certain courses or tasks within the system, employees have opportunities for career advancement within the company through recognition programs and promotions.

Taking advantage of all these benefits provided by IHG Merlin will undoubtedly be beneficial both in personal growth as well as professional development within your career at IHG affiliated hotels.

How to Use IHG Merlin

IHG Merlin is an essential tool for hotel employees to access information, resources and training courses provided by InterContinental Hotels Group. To use IHG Merlin effectively, you need to know how to navigate through its features.

Firstly, make sure your login details are correct. Once logged in, explore the homepage and its menu tabs such as News & Offers, My Learning and My Profile. These tabs provide valuable information about offers within the company, courses you have enrolled or completed and your personal details.

To browse available training courses on IHG, click on ‘My Learning’ tab where you can filter results by date or course type. Courses can vary from front office operations to marketing strategies depending on your role within the hotel.

Another useful feature of IHG is accessing Standard Operating Procedures (SOPs) which help with tasks such as setting up a room reservation system or conducting check-ins. SOPs provide step-by-step instructions for different scenarios that may arise in a hotel.

Knowing how to use IHG Merlin correctly will benefit not only yourself but also improve guest experience at your property by providing efficient service delivery.


IHG Merlin is an indispensable resource for hotel employees who want to improve their skills and knowledge. It offers a wide range of benefits, including access to training materials, useful tools, up-to-date information on promotions and policies, and much more.

By following the steps outlined in this guide, you can easily navigate IHG and take advantage of all that it has to offer. Whether you’re looking to advance your career or simply stay informed about the latest industry trends, IHG is an invaluable tool that can help you achieve your goals.

So what are you waiting for? Start exploring IHG today and unlock its secrets for yourself!